Purpose and scope
This KYC Policy explains how Vibe Pattaya uses KYC for agent identity verification, reducing fraud and impersonation, supporting buyer trust, determining Verified Agent eligibility, and meeting applicable legal obligations.
Governance
KYC Policy V1
This policy describes how Vibe Pattaya handles voluntary agent identity verification for Verified Agent status.
Version: KYC Policy V1
Effective Date: July 16, 2026
Last Updated: July 16, 2026
No unrelated commercial use
Vibe Pattaya does not use KYC information for advertising, marketing profiling, resale, or unrelated commercial purposes.
Voluntary verification
KYC submission is voluntary. Agents may use Vibe Pattaya without Verified Agent status, but identity verification is required before an agent can receive or keep Verified Agent status.
Accepted documents and evidence
Vibe Pattaya accepts Passport or National ID for agent identity verification. For Passport verification, only the primary image is required. For National ID verification, the front image is required and the back image is optional. Supporting verification evidence may include a selfie.
Administrator review and outcomes
Only authorized Vibe Pattaya administrators may review KYC submissions. Review outcomes may be approval, rejection, or a request for resubmission. False, misleading, altered, or fraudulent submissions may result in rejection or account action.
Retention and deletion
KYC documents are retained only while verification is required. Account closure starts a 90-day retention period. After 90 days, documents are deleted unless retention is required for legal obligations, fraud prevention, dispute resolution, or ongoing investigations. Early deletion requests are accepted subject to those same exceptions.
Consent and policy updates
Agents may withdraw KYC consent. Withdrawal removes Verified Agent status, stops future verification processing, and does not automatically close the account. Future materially changed versions of this KYC Policy require renewed consent.
Accuracy declaration
Agents submitting KYC information confirm that the documents belong to them, the information provided is accurate, and they have read the Vibe Pattaya Privacy Policy.
Contact
Questions about this KYC Policy or verification requests can be sent to support@vibepattaya.net.