Privacy
This policy explains how Vibe Pattaya handles information used to provide property discovery, account access, Premium Buyer Access, and customer support.
Effective Date: July 25, 2026
Last Updated: July 25, 2026
Vibe Pattaya may collect account details, contact information, device information, property preferences, inquiry details, and activity needed to operate the service. Agents who apply for Verified Agent status additionally submit identity verification (KYC) documents, which are governed by our separate KYC Policy.
Authentication information is used to create accounts, verify access, protect sessions, and help prevent unauthorized use of the platform.
Premium Buyer Access is purchased through Apple In-App Purchase. When you buy or restore a pass, we process Apple's transaction data (transaction ID, product ID, purchase date, and Apple's verification result) to confirm eligibility, activate and manage access, provide support, and maintain transaction records. We do not receive or store your card number or other Apple payment credentials — payment is handled entirely by Apple.
Agent identity verification documents (such as a passport or national ID) are collected only for agents who voluntarily apply for Verified Agent status, stored in a private, access-restricted location, and used solely for identity verification, fraud prevention, and related legal obligations. Full detail is available in our KYC Policy.
If analytics tools are used, they help Vibe Pattaya understand performance, improve product quality, and identify issues across pages and app experiences.
We retain account and profile information for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, enforce agreements, and support fraud prevention. Purchase and transaction records are retained for as long as needed to maintain accurate account and entitlement history and to meet legal, accounting, or fraud-prevention obligations. Agent identity verification (KYC) documents follow the retention schedule in our KYC Policy, which includes a 90-day retention period after account closure before deletion, subject to legal, fraud-prevention, or dispute-resolution exceptions.
Users may request access, correction, or deletion of their personal information where applicable, subject to legal, security, and operational requirements.
Privacy questions and user rights requests can be sent to support@vibepattaya.net.